Privacy Policy

Section 01

Introduction

This Privacy Policy ("Policy") describes how Lemon888 ("Lemon888", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data relating to registered players and visitors ("you", "User") of the Lemon888 platform accessible at lemon888.cam.

Lemon888 takes the privacy and security of your personal information seriously. We are committed to handling your data with transparency, integrity, and in accordance with applicable data protection laws and regulations. This Policy has been designed to provide you with a clear and comprehensive understanding of our data practices.

By registering an account or continuing to use the Lemon888 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.

Section 02

Definitions

For the purposes of this Privacy Policy, the following definitions shall apply:

• "Personal Data" means any information that directly or indirectly identifies a natural person, including but not limited to name, identification number, contact details, financial information, location data, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, Lemon888 acts as the Data Controller in relation to all player personal data.
• "Cookies" means small text files placed on your device by the Lemon888 platform to enable certain functionalities, analyse usage, and personalise content.
• "KYC" (Know Your Customer) refers to the identity verification process required by Lemon888 in accordance with applicable anti-money laundering (AML) regulations.
• "Third Party" means any natural or legal person that is not Lemon888 or the User, including service providers, payment processors, and regulatory bodies.

Section 03

Data We Collect

Lemon888 collects personal data from you in order to operate your account, process transactions, comply with legal and regulatory obligations, and improve the quality of our services. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify you are 21 years of age or older)
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Email address and contact number
• Username and hashed account password

3.2 KYC & Verification Documents

• Copies of government-issued identity documents (Malaysian MyKad, Passport, Driver's Licence)
• Proof of address documents (utility bills, bank statements issued within three months)
• Selfie photographs with identity document for liveness verification

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction history, including amounts in MYR
• Payment method details (e-wallet account references, bank account details — not full card numbers)
• Cryptocurrency wallet addresses used for deposits or withdrawals

3.4 Usage & Technical Data

• IP address, browser type, operating system, and device identifiers
• Login timestamps, session duration, and platform navigation patterns
• Game history, betting activity, and platform interaction logs
• Cookies and similar tracking technologies (see Section 8)

3.5 Communications Data

• Records of correspondence between you and the Lemon888 support team
• Live chat transcripts and email communications
• Responses to surveys, feedback submissions, or promotional interactions

Section 04

How We Collect Data

Lemon888 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automatically — through cookies, log files, and similar technologies when you access and interact with the Lemon888 platform. This includes device information, IP address, and browsing behaviour within our platform.
• From third parties — where you connect to the platform via a third-party service, we may receive information from that service. We may also receive data from payment processors (such as those facilitating Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, or Public Bank transactions), identity verification providers, and fraud prevention services.

Section 05

Data Processing & Use

We process your personal data for the following purposes:

Section 06

Legal Basis for Processing

Lemon888 processes your personal data on one or more of the following legal bases depending on the nature and purpose of the processing:

• Contractual Necessity: Processing required to perform the contract between you and Lemon888, including account creation, transaction processing, and provision of gaming services.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including AML obligations, KYC requirements, and regulatory reporting duties.
• Legitimate Interests: Processing necessary for the legitimate interests of Lemon888, including fraud prevention, platform security, internal analytics, and responsible gambling monitoring — provided those interests are not overridden by your data protection rights.
• Consent: Where processing is based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

Section 07

Data Sharing

We may share your personal data with trusted third parties in the following limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals via supported payment methods (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, cryptocurrency processors). These processors have access only to the data necessary to complete the relevant transaction.
• Identity Verification Providers: Third-party KYC and identity verification service providers used to validate documents submitted during the verification process.
• Fraud Prevention & Security Services: Service providers that assist Lemon888 in detecting and preventing fraudulent activity, unauthorised account access, and money laundering.
• IT & Infrastructure Providers: Cloud hosting, database management, and related technology service providers that support the operation of the Lemon888 platform.
• Legal & Regulatory Bodies: Where required by law, court order, or a regulatory authority with jurisdiction over Lemon888's operations, we may disclose personal data to the relevant authority.

All third-party service providers with whom we share personal data are contractually obligated to process that data only for the specific authorised purpose and in accordance with applicable data protection standards.

Section 08

Cookies & Tracking Technologies

Lemon888 uses cookies and similar tracking technologies on our platform to enhance functionality, analyse user behaviour, and deliver a more personalised experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the operation of the platform, including maintaining your login session and enabling core security features. These cookies cannot be disabled.
• Performance & Analytics Cookies: Collect aggregated, anonymised data about how players interact with the platform, helping us identify areas for improvement. No personally identifiable information is collected through these cookies.
• Functional Cookies: Remember your preferences such as language settings and game display options to provide a more personalised experience on return visits.
• Marketing Cookies: Used only where you have provided explicit consent, to deliver relevant promotional content about Lemon888 offers and new features.

You can manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the Lemon888 platform.

Section 09

Data Retention

Lemon888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

In general, we apply the following retention principles:

• Account data is retained for the duration of the player account and for a period of up to five years following account closure, in accordance with applicable AML record-keeping obligations.
• Transaction records, including deposit and withdrawal history, are retained for a minimum of five years to comply with financial record-keeping requirements.
• KYC documents are retained for the duration of the account relationship and for the legally required period thereafter.
• Communications data (support tickets, live chat logs) is retained for up to three years from the date of the communication.
• Marketing consent records are retained until you withdraw your consent plus a reasonable period to demonstrate compliance.

Where personal data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in a manner that prevents re-identification.

Section 10

Data Security

Lemon888 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields (including passwords and payment details) at rest;
• Strict internal access controls limiting data access to authorised personnel on a need-to-know basis;
• Automated threat detection and intrusion prevention systems;
• Regular security audits and vulnerability assessments of our platform infrastructure;
• Two-factor authentication (2FA) available for all player accounts;
• Comprehensive audit logging of all internal access to player data.

Section 11

Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by Lemon888:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while you contest the accuracy of the data.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to other processing based on legitimate interests, though this right may be overridden in certain circumstances.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond to all requests within a reasonable timeframe, and in any event within 30 days of receipt.

Section 12

Minors

All players are required to confirm they are at least 21 years of age during the registration process, and Lemon888 enforces age verification through our KYC procedures. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a minor has registered an account on the Lemon888 platform, please notify us immediately at [email protected].

Section 13

Third-Party Services

The Lemon888 platform may contain references to third-party services, including game providers, analytics tools, and payment processors. Where you interact with those third-party services, their own privacy policies will apply to any personal data they collect from you independently of Lemon888.

Lemon888 is not responsible for the privacy practices or content of any third-party services referenced or integrated within our platform. We encourage you to review the privacy policies of any third-party services you engage with in connection with your use of the Lemon888 platform.

Section 14

Policy Changes

Lemon888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. The date of the most recent revision is displayed at the top of this page.

Where changes are material, we will endeavour to notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the Lemon888 platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms.

Section 15

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which Lemon888 processes your personal data, please contact our Data Protection team through any of the following channels: